Privacy Policy
This document is an electronic record in terms of the Information Technology Act 2000 and rules made therein as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology act. This electronic record is generated by a computer system and does not require any physical or digital signature and the same has been incorporated by reference in the General Terms and Conditions below.
This page provides information about who we are and the legal terms and conditions that may apply to your use of www.dragonhill.in and any product you order from us.
Please read these General Terms and conditions, Privacy Policy and Cookie Policy carefully before you start to use the website.
When it comes to quality, whether it's immaculate stitching or perfect shade, itâs all about the detail. Getting everything just right is why customers trust Dragon Hill to make every moment special. And that is why we insist upon your reading these Terms very carefully.
This website is owned and operated by Dragon HillLifestyle unless we say otherwise, we use the terms "DH", "DragonHill", "we" and "us" on this Website to refer to DragonHill throughout the Website terms and conditions, which include our general Terms and Conditions, Privacy Policy & Cookie Policy (collectively referred to as âTerms and Conditionsâ).
If you want to ask us anything (whether about our products, this website, any of our terms and conditions or otherwise), then please contact us.
All legal notices on this website which relate to your use of the website together with all applicable Terms and Conditions and our Privacy and Cookie Policy govern your use of this Website.
The Agreement is governed by the provisions of Indian law, including, but not limited to:
Indian Contract Act, 1872;
Information Technology Act, 2000;
Rules, regulations, guidelines, and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (âSPI Rulesâ) and;
Information Technology (Intermediaries Guidelines) Rules, 2011 (âIG Rulesâ).
You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the website other than solely for your own personal or internal business use. You may not use the content of the website for any commercial purposes whatsoever.
Your use of the website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the website or its contents. By submitting information (other than your personal data), text, photos, graphics, or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us.
Please be polite. If you require an immediate response from us or have a comment about our service, please contact us directly for a quicker response.
Submissions should not include:
The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of DH or any of its group companies.
Please see our Privacy and Cookie Policy for more information on how your personal information will be used.
You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.
When you create an account, we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. DH shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorized use of your password or account, please contact us. If DH is suspicious of any fraudulent activity coming from your account, it can reserve the right to refuse your access to your account and delete the account.
When you order through the website via our guest checkout you will still need to provide us with certain compulsory personal information for us to process your order. We will not store the details that you provide via guest checkout (except to save it for processing your order, or if you have opted to receive marketing from us). However, you can choose to register an account with us after submitting your order. Please see our Privacy and Cookie Policy to see how your personal information will be used and stored.
The duration of our contract with you will start from when you receive the order dispatch email and last until the last day of your right to return the products.
If we cannot supply you with the product you ordered, we will not process your order, inform you of this in writing(including email) and, if you have already paid for the product or service, refund you in full as per the Returns & refunds policy.
If the fulfillment of an order (or any aspect of it) would be illegal or unlawful, DH has the right to stop or cease to fulfill the order at any time, including after dispatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that DH shall incur no liability in such circumstances.
All products ordered will remain on the property of Dhantals we have delivered the products to the address specified by you. If your payment is not received and you have already received the products you ordered from us, you must pay for it (in full) or return those products to us in accordance with our return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for the collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any product(s) that are the subject of an unpaid order.
For further details, please see the Return section of this Website.
Damaged or incorrectly supplied products
You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply and you must inform us (by post, phone or email only) within a reasonable period of time. We may offer you a replacement product and any refunds given by us will be made to the debit/credit card account (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.
Product Specific Terms and Conditions
If youâd like to speak to us about our products, please contact us:
Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website
All prices are displayed in INR
Packaging may vary from that shown on the website
Whilst we try to display the colors of our products accurately on the website, the actual colors you see will depend on your monitor and we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Nothing in these general Terms and Conditions of Sale will affect these statutory rights and, in particular, we will perform our obligations under these general Terms and Conditions of Sale with reasonable care and skill.
Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a replacement or, where this is not possible, for a refund.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these general Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these general Terms and Conditions by anything you (or anyone acting on your behalf) do or fail to do or due to events which are beyond our reasonable control.
You acknowledge and undertake that you are purchasing products at your own risk and that you are using prudent judgment before placing an order for a product on this website. DH shall, at no point, be held liable or responsible for any representations or warranties in relation to the products. Refund of the price paid for the purchase of a product or replacement thereof shall be governed by the Return and Refund Policy which may be accessed here.
DH does not provide or make any representation, warranty or guarantee, express or implied about the products, and all implied warranties under law or contract are to the maximum extent possible hereby disclaimed.
The maximum aggregate liability of DH, in respect of all services provided, and all transactions undertaken by the user shall be limited to a maximum of INR 1,000 (Indian Rupees one thousand).
In any event we will not be liable for any losses related to any business of yours, including (without limitation) lost data, lost profits, lost revenues or business interruption.
In addition, these Terms and Conditions shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion.
Only you and we shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of these Terms and Conditions
All disputes will be subject to arbitration at Delhi in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in the English language. DH and the disputing User shall be entitled to appoint 1 (one) arbitrator each and the 2(two) arbitrators so appointed will jointly appoint the 3rd (third)arbitrator.
Arbitration awards shall be reasoned awards and shall be final and binding on DH and the disputing user shall be enforceable in any court of competent jurisdiction.
Postal Address: Dragon Hill Lifestyle, 4A, Kari Estate, Ganesh Mandir Lane, Anji wadi, Mangan, Mumbai - 400010
Email id: support@dragonhill.in
The use of clear, simple language which is easy to understand.
The use of common web conventions.
Words denoting the singular shall include the plural and words denoting any gender shall include all genders.
The words âincludeâ and âincludingâ are to be construed without limitation. Dragon Hill is a company registered in India under Companies Act 1956 (referred to as "DH", "we" or "us" in this policy).
This page provides information about who we are and the legal terms and conditions that may apply to your use of www.dragonhill.in (âWebsite / Siteâ)
We believe the most important details are yours - and to keep the information you share with us as safe as possible; we have our privacy policy. The details you share with us help us bring you our latest offers and inspiration we think youâll enjoy.
This policy uses your mobile device, or you can go online where we provide you with information about:
- how we use your data;
- what personal data we collect;
- how we ensure your privacy is maintained;
You may also provide us with information like financial information such as Bank account Number (except for Bank Accountâs Personal Identification Number (PIN)) or credit card or debit card (except for Credit/debit cardâs Personal Identification Number (PIN)) or other payment instrument details, password, (collectively "Sensitive Information") for availing the services at our site.
We may also maintain a record of your product interests.
This site is directed to be used by adults only who are above the age of 18 years. If you are not an adult, you should have a legal guardian or adult supervision at the time of making a purchase, if not, you should not make any purchase, register, or submit Personal Information with us. We or our associates/affiliates do not knowingly collect information from minors. Minors should not be using the site with any Personal Information. In an event of default by the minor, the parent or the guardian shall be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.
To help us learn about your shopping preferences; or
For any marketing and performance research to assist us in measuring our customer services, benchmarking our performance and in helping us improve your shopping experiences and product offerings based on your search history.
To send communication related to order updates and offers through e-mail, SMS or such other channels. In case you wish to unsubscribe from receiving offer updates, you can do so.
As provided below, you may always choose not to receive promotional materials or marketing information.
Any of our service providers shall not be authorized to use or disclose Personal or Sensitive Information except as necessary to perform services on our behalf or comply with legal requirements;
Other third parties with your consent (e.g. Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).
We do not rent or sell your Personal and Sensitive Information to any third party.
Notwithstanding anything contained in this Privacy Policy, we reserve the right to disclose any Personal or Sensitive Information that may be required to be disclosed mandatorily under applicable law or where the disclosure is necessary to comply with any legal obligation or to law enforcement authorities or other government officials, without prior notice or consent of the site user.
We also maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal and Sensitive Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Withdrawal of consent
If you have consented to the collection, use and/or disclosure of your Personal and Sensitive Information as identified in this Policy, you may withdraw the same at any time by communicating to us at the given below.
However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.
E-mail id: support@dragonhill.in
Phone: +91 2522-295045
Contact Days:Monday to Friday (10:00am â 5:00pm.)
Our websites use cookies to collect information. This includes information about browsing and purchasing behavior by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.
Like most websites, DH websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart âphones or âtabletsâ) as you browse this website. They are used to ârememberâ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.
HOW ARE COOKIES MANAGED?
The cookies stored on your computer or other device when you access our websites are designed by:
DH, or on behalf of DH, and are necessary to enable you to a make purchases on our website;
third parties who participate with us in marketing programmed; and
third parties who broadcast web banner advertisements on behalf of DH.
WHAT ARE COOKIES USED FOR?
The main purposes for which cookies are used are: -
For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.
For DH to market to you, particularly web banner advertisements and targeted updates.
To enable DH to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
To enable DH, meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
HOW DO I DISABLE COOKIES?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: -
For Microsoft Internet Explorer:
Choose the menu âtoolsâ then âInternet Optionsâ
Click on the âprivacyâ tab
Select the setting the appropriate setting
For Google Chrome:
Choose Settings> Advanced
Under "Privacy and security," click âContent settingsâ.
Click âCookiesâ
For Safari:
Choose Preferences > Privacy
Click on âRemove all Website Dataâ
For Mozilla Firefox:
Choose the menu âtoolsâ then âOptionsâ
Click on the icon âprivacyâ
Find the menu âcookieâ and select the relevant options
For Opera 6.0 and further:
Choose the menu Files > âPreferencesâ
Privacy
What happens if I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.
This page provides information about who we are and the legal terms and conditions that may apply to your use of www.dragonhill.in and any product you order from us.
Please read these General Terms and conditions, Privacy Policy and Cookie Policy carefully before you start to use the website.
When it comes to quality, whether it's immaculate stitching or perfect shade, itâs all about the detail. Getting everything just right is why customers trust Dragon Hill to make every moment special. And that is why we insist upon your reading these Terms very carefully.
Website / Site
In addition to our legal terms and conditions, you may also find useful information on our delivery charges, delivery timescales and return policy, (as well as helpful information relevant to other questions you may have).Information About Dragon Hill
Dragon Hill A company incorporated under the Companies Act, 1956 having its corporate office at 4A, Karia Estate, Ganesh Mandir Lane, Anjirwadi, Mazgaon, Mumbai â 400010.This website is owned and operated by Dragon HillLifestyle unless we say otherwise, we use the terms "DH", "DragonHill", "we" and "us" on this Website to refer to DragonHill throughout the Website terms and conditions, which include our general Terms and Conditions, Privacy Policy & Cookie Policy (collectively referred to as âTerms and Conditionsâ).
If you want to ask us anything (whether about our products, this website, any of our terms and conditions or otherwise), then please contact us.
Website Terms
The Terms and Conditions apply to your use of the DH website at www.dragonhill.in and to any products you purchase from DH. The Terms and Conditions apply regardless of how you access the website, including any technologies or devices by which DH makes the website available to you at home, on the move, or in-store. You must read these Terms and Conditions carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using, registering with, or placing an order on the website, you confirm that you have read, understood, and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, please do not use this Website.All legal notices on this website which relate to your use of the website together with all applicable Terms and Conditions and our Privacy and Cookie Policy govern your use of this Website.
The Agreement is governed by the provisions of Indian law, including, but not limited to:
Indian Contract Act, 1872;
Information Technology Act, 2000;
Rules, regulations, guidelines, and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (âSPI Rulesâ) and;
Information Technology (Intermediaries Guidelines) Rules, 2011 (âIG Rulesâ).
Use of This Website
You may only use this Website for lawful purposes, and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the website other than solely for your own personal or internal business use. You may not use the content of the website for any commercial purposes whatsoever.
Use of This Website from outside India
Except where otherwise specified on this Website, the materials on this Website are displayed solely to promote Dragon Hill's products available in India. Dragon Hill shall not accept orders for delivery to locations outside India. Those who choose to access this website from locations outside India are responsible for compliance with local laws of that country and to the extent local laws are applicable.Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this website are owned by or licensed to DH.Your use of the website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the website or its contents. By submitting information (other than your personal data), text, photos, graphics, or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us.
Ownership of Submissions / Comments
Other than personal/sensitive data (which is subject to our Privacy Policy) all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas, and any other submissions disclosed, submitted, or offered to DH on or through the website or otherwise disclosed, submitted or offered by you (collectively, âSubmissions/Commentsâ)shall become and remain the property of DH once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any submissions and that your submissions will comply with these standards and guidelines.Social networking sites
These Website Terms also govern any submissions you make on any DH related third-party website or pages such as our Facebook page, Twitter, Pinterest, YouTube, or social networking site. All comments, images, videos, and any other type of material posted on any third partyâs social networking site do not necessarily reflect the opinions or ideas of DH or its employees and DH is not responsible for any such content. In any event, all material posted on any third-party social networking site must comply with these Website Terms and the third-party social networking sitesâ Terms of use, as applicable.Intellectual Property Rights
A disclosure, comments, and your agreement to these Website Terms shall constitute an assignment to DH of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make submissions on any DH related third-party website or page, you must comply with the content standards set out below and these Website Terms. Any third-party advertising on DH pages of third-party social networking sites are not the responsibility of, or endorsed by DH. All rights, including copyright on DH Website pages are owned by or licensed to DH. Any use of any Dissocial networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of DH. By making a submission you confirm that the submission is your own and that the content does not infringe the material, trademarks or intellectual property of others.Confidentiality
Any material you upload to our website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the submissions for any purpose. We also have the right to disclose your identity to any third-party who is claiming that any material posted or uploaded by you to our site or any Deflated third-party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website. We have the right to remove any submissions you make on our website if, in our opinion, such submission does not comply with the content standards set out below.Rules for Submissions
You must be 18 years of age or older and registered to post a submission. Suppliers or manufacturers are not eligible to post submission.Please be polite. If you require an immediate response from us or have a comment about our service, please contact us directly for a quicker response.
Submissions should not include:
- Abusive, offensive or otherwise inappropriate language;
- Profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
- Remarks that repeat criminal accusations, false, defamatory or misleading statements
- Material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit/debit card numbers, etc.,
- Spam or advertising
- Third party brand names or trade marks
- HTML code, computer script or website URLs
- Availability, price, promotions or alternative ordering or delivery information
- Information about DH suppliers or manufacturers
- An unsupported claim about the product producing an effect other than that for which it is indicated
- References to seasonal products which are no longer in season
- References to any products other than the product to which the submission relates.
- DH, in its absolute discretion, reserves the right to not publish the submission or remove it, take any appropriate action if deemed necessary or remove reviews which do not comply with the rules above.
Accuracy of content
To the extent permitted by applicable law, disclaims all representations and warranties, express or implied, that content or information displayed in or on this website is accurate, complete, up-to-date and/or does not infringe the rights of any third-party.The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of DH or any of its group companies.
Damage to your computer or other devices
DH uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, DH shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.Opening an Account and Placing an Order
To place an order, you can open an account with us which will require you to provide some mandatory personal information. Alternatively, you can choose to place your order via the guest checkout.Please see our Privacy and Cookie Policy for more information on how your personal information will be used.
You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.
When you create an account, we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. DH shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorized use of your password or account, please contact us. If DH is suspicious of any fraudulent activity coming from your account, it can reserve the right to refuse your access to your account and delete the account.
When you order through the website via our guest checkout you will still need to provide us with certain compulsory personal information for us to process your order. We will not store the details that you provide via guest checkout (except to save it for processing your order, or if you have opted to receive marketing from us). However, you can choose to register an account with us after submitting your order. Please see our Privacy and Cookie Policy to see how your personal information will be used and stored.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we take payment from you and dispatch the product(s) that you order from us. Prior to dispatch of the product(s), DH has the right to decline an order for any reason, including legal and regulatory reasons.The duration of our contract with you will start from when you receive the order dispatch email and last until the last day of your right to return the products.
If we cannot supply you with the product you ordered, we will not process your order, inform you of this in writing(including email) and, if you have already paid for the product or service, refund you in full as per the Returns & refunds policy.
If the fulfillment of an order (or any aspect of it) would be illegal or unlawful, DH has the right to stop or cease to fulfill the order at any time, including after dispatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that DH shall incur no liability in such circumstances.
Payment
During the checkout process, you will be asked to enter your payment details. By completing your payment details, you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.All products ordered will remain on the property of Dhantals we have delivered the products to the address specified by you. If your payment is not received and you have already received the products you ordered from us, you must pay for it (in full) or return those products to us in accordance with our return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for the collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any product(s) that are the subject of an unpaid order.
Changes to Your Order
Any changes to your order must be notified to us inwriting and within a reasonable time. If you amend or change your order you may find there are changes to your delivery timetable and/or the price you pay for the item (you will be charged the current selling price on the day you amend your order).For further details, please see the Return section of this Website.
Damaged or incorrectly supplied products
You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply and you must inform us (by post, phone or email only) within a reasonable period of time. We may offer you a replacement product and any refunds given by us will be made to the debit/credit card account (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.
Product Specific Terms and Conditions
If youâd like to speak to us about our products, please contact us:
Product Descriptions
We have taken reasonable precautions to try to ensure that prices quoted on the website are correct and that all products have been fairly described. However, when ordering products or through the website, please note that:Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website
All prices are displayed in INR
Packaging may vary from that shown on the website
Whilst we try to display the colors of our products accurately on the website, the actual colors you see will depend on your monitor and we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Legal Compliance
You agree that you will not use, sell or supply any product(s) purchased from DH in an unlawful manner.Liability
You have certain rights as a consumer, including statutory rights relating to faulty or misdescribed goods. Your statutory rights operate in addition to our goodwill policy.Nothing in these general Terms and Conditions of Sale will affect these statutory rights and, in particular, we will perform our obligations under these general Terms and Conditions of Sale with reasonable care and skill.
Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a replacement or, where this is not possible, for a refund.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these general Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these general Terms and Conditions by anything you (or anyone acting on your behalf) do or fail to do or due to events which are beyond our reasonable control.
You acknowledge and undertake that you are purchasing products at your own risk and that you are using prudent judgment before placing an order for a product on this website. DH shall, at no point, be held liable or responsible for any representations or warranties in relation to the products. Refund of the price paid for the purchase of a product or replacement thereof shall be governed by the Return and Refund Policy which may be accessed here.
DH does not provide or make any representation, warranty or guarantee, express or implied about the products, and all implied warranties under law or contract are to the maximum extent possible hereby disclaimed.
The maximum aggregate liability of DH, in respect of all services provided, and all transactions undertaken by the user shall be limited to a maximum of INR 1,000 (Indian Rupees one thousand).
In any event we will not be liable for any losses related to any business of yours, including (without limitation) lost data, lost profits, lost revenues or business interruption.
Complaints
If your complaint is about a product, our website or anything else, please use our customer service phone number, available on the Contact Us page of our website.Exclusions of liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms and Conditions or your use of the website.In addition, these Terms and Conditions shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
Other legal notices
There may be legal notices on other areas of this website which relate to your use of the website, all of which will, together with these Terms and Conditions govern your use of this website.Assignment and third-party rights
We may update or amend these Terms and Conditions from time to time to comply with law or to meet our changing business requirements without prior notification. Any updates or amendments will be posted on the website.You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion.
Only you and we shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of these Terms and Conditions
Waiver
No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.Severability
If any of these Terms and Conditions are found tube illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.Entire Agreement
These Terms and Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.Law, jurisdiction and language
Any matter that arises out of your use of this website (including any contract entered between you and us through the Website) shall be governed by Indian laws as applicable and any disputes shall be subject to the exclusive jurisdiction of the courts at Delhi. All contracts shall be concluded in English.All disputes will be subject to arbitration at Delhi in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in the English language. DH and the disputing User shall be entitled to appoint 1 (one) arbitrator each and the 2(two) arbitrators so appointed will jointly appoint the 3rd (third)arbitrator.
Arbitration awards shall be reasoned awards and shall be final and binding on DH and the disputing user shall be enforceable in any court of competent jurisdiction.
Notices
All notices and communications shall be in writing, in English and shall be deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent by email, with due acknowledgment or complete transmission to the following address:Postal Address: Dragon Hill Lifestyle, 4A, Kari Estate, Ganesh Mandir Lane, Anji wadi, Mangan, Mumbai - 400010
Email id: support@dragonhill.in
Changes to these Terms and Conditions
We reserve the right to change and update these Terms and Conditions from time to time and recommend that you revisit this page regularly to keep informed of the current Terms and Conditions that apply to your use of the website. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our Terms and Conditions.General information
We've designed this site with accessibility in mind. Some of the general features include:The use of clear, simple language which is easy to understand.
The use of common web conventions.
Interpretation
Headings, subheadings, titles, subtitles to clauses, sub-clauses and paragraphs are for information only and shall not form part of the operative provisions of the Agreement and shall be ignored in construing the same.Words denoting the singular shall include the plural and words denoting any gender shall include all genders.
The words âincludeâ and âincludingâ are to be construed without limitation. Dragon Hill is a company registered in India under Companies Act 1956 (referred to as "DH", "we" or "us" in this policy).
This page provides information about who we are and the legal terms and conditions that may apply to your use of www.dragonhill.in (âWebsite / Siteâ)
We believe the most important details are yours - and to keep the information you share with us as safe as possible; we have our privacy policy. The details you share with us help us bring you our latest offers and inspiration we think youâll enjoy.
Overview
Maintaining the security of your data is a priority at DH, and we are committed to respecting your privacy rights. We are always committed to handling your data fairly and legally. DH is also dedicated to being transparent about what data we collect about you and how we use it.This policy uses your mobile device, or you can go online where we provide you with information about:
- how we use your data;
- what personal data we collect;
- how we ensure your privacy is maintained;
What we collect
We may collect Personal Information from you when you visit our website or when you set up a free account with the site or during your communication with us via phone, email, chat, etc., or as you fill an entry to participate in any contest, promotion or survey, etc. As a result of these actions you might supply us with Personal Information, such as your name, e-mail and postal addresses, phone number(s), credit/debit card information (except for Credit/debit cardâs Personal Identification Number (PIN)), names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc. (collectively "Personal Information"). When you visit this site, our social media platforms, or our social networking or mobile applications may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs.You may also provide us with information like financial information such as Bank account Number (except for Bank Accountâs Personal Identification Number (PIN)) or credit card or debit card (except for Credit/debit cardâs Personal Identification Number (PIN)) or other payment instrument details, password, (collectively "Sensitive Information") for availing the services at our site.
We may also maintain a record of your product interests.
This site is directed to be used by adults only who are above the age of 18 years. If you are not an adult, you should have a legal guardian or adult supervision at the time of making a purchase, if not, you should not make any purchase, register, or submit Personal Information with us. We or our associates/affiliates do not knowingly collect information from minors. Minors should not be using the site with any Personal Information. In an event of default by the minor, the parent or the guardian shall be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.
Purposes of collecting personal data
We may use your Personal Information:To help us learn about your shopping preferences; or
For any marketing and performance research to assist us in measuring our customer services, benchmarking our performance and in helping us improve your shopping experiences and product offerings based on your search history.
To send communication related to order updates and offers through e-mail, SMS or such other channels. In case you wish to unsubscribe from receiving offer updates, you can do so.
As provided below, you may always choose not to receive promotional materials or marketing information.
With whom we share your information
Only the persons authorized by us shall have access to your Personal and/or Sensitive Information. We may share your Personal and Sensitive Information only with those mentioned below and they are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy:Any of our service providers shall not be authorized to use or disclose Personal or Sensitive Information except as necessary to perform services on our behalf or comply with legal requirements;
Other third parties with your consent (e.g. Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).
We do not rent or sell your Personal and Sensitive Information to any third party.
Notwithstanding anything contained in this Privacy Policy, we reserve the right to disclose any Personal or Sensitive Information that may be required to be disclosed mandatorily under applicable law or where the disclosure is necessary to comply with any legal obligation or to law enforcement authorities or other government officials, without prior notice or consent of the site user.
How we retain your data or information
We will retain your Personal and Sensitive Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. We may also retain your Personal and Sensitive Information so long as it is necessary to fulfil the purposes for which it was collected (including for purposes of meeting any legal, administrative, accounting, or other reporting requirements). Your Personal and Sensitive Information is safeguarded against inappropriate access and disclosure, as per this Privacy Policy.We also maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal and Sensitive Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Opt-out
The site provides an option to all the users to opt-out of receiving any promotional or marketing communications from us. If you do not wish to receive any promotional or marketing communications from us, you can contact us at the address provided below [âŠ. under Cookie Policy âŠâŠ]Withdrawal of consent
If you have consented to the collection, use and/or disclosure of your Personal and Sensitive Information as identified in this Policy, you may withdraw the same at any time by communicating to us at the given below.
Security
We endeavor to keep your Personal and Sensitive Information secure, up-to-date and accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance you attach to your Personal and Sensitive Information given to us and therefore we have (I) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same.However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.
Contact Information
Customer CareE-mail id: support@dragonhill.in
Phone: +91 2522-295045
Contact Days:Monday to Friday (10:00am â 5:00pm.)
Our websites use cookies to collect information. This includes information about browsing and purchasing behavior by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.
Cookie Policy
WHAT ARE COOKIES?Like most websites, DH websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart âphones or âtabletsâ) as you browse this website. They are used to ârememberâ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.
INFORMATION COLLECTED
Some cookies collect information about browsing and purchasing behavior when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. DH can use cookies to monitor your browsing and purchasing behavior.HOW ARE COOKIES MANAGED?
The cookies stored on your computer or other device when you access our websites are designed by:
DH, or on behalf of DH, and are necessary to enable you to a make purchases on our website;
third parties who participate with us in marketing programmed; and
third parties who broadcast web banner advertisements on behalf of DH.
WHAT ARE COOKIES USED FOR?
The main purposes for which cookies are used are: -
For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.
For DH to market to you, particularly web banner advertisements and targeted updates.
To enable DH to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
To enable DH, meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
HOW DO I DISABLE COOKIES?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: -
For Microsoft Internet Explorer:
Choose the menu âtoolsâ then âInternet Optionsâ
Click on the âprivacyâ tab
Select the setting the appropriate setting
For Google Chrome:
Choose Settings> Advanced
Under "Privacy and security," click âContent settingsâ.
Click âCookiesâ
For Safari:
Choose Preferences > Privacy
Click on âRemove all Website Dataâ
For Mozilla Firefox:
Choose the menu âtoolsâ then âOptionsâ
Click on the icon âprivacyâ
Find the menu âcookieâ and select the relevant options
For Opera 6.0 and further:
Choose the menu Files > âPreferencesâ
Privacy
What happens if I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.